Refund and Returns Policy

Satisfaction, Seam by Seam

We want you to fall in love with your purchase from the first touch. But if something feels off, you can return or exchange eligible items within our return period. Your peace of mind is woven into our policies.

1. Return Eligibility

You may return items within 30 days of delivery. To be eligible:

Items must be unused, unwashed, and in original packaging.
Tags and internal product labels must be intact.
A valid proof of purchase is required.

Please note that pre-approval via email is required before any return is accepted.

2. What You Can’t Return

For hygiene and safety reasons, certain items are not returnable:

Used or laundered bedding, towels, or cushions.
Final sale, clearance, or marked-down items.
Custom or made-to-order products.
Gift cards or packaging-only items.

3. How to Start a Return

To initiate a return:

Contact [email protected] with your order number and reason.
Wait for return instructions and authorization from our team.
Ship the item to the provided return location. Returns without prior approval may not be processed.

4. Refunds

After receiving and inspecting your return:

You’ll receive an email confirmation with approval status.
Approved returns are refunded to your original payment method within 5–10 business days.
Rejected returns will not be refunded and may be sent back upon request.

5. Delayed or Missing Refunds

If your refund hasn’t arrived:

Recheck your payment account or credit card activity.
Contact your payment provider if necessary.
If unresolved, reach us at [email protected] and we’ll investigate.

6. Exchanges

We only offer exchanges for:

Damaged goods upon arrival.
Incorrect items received.

To arrange an exchange, please provide photographs and order details. We’ll cover the return and replacement shipping if the issue was ours.

7. Return Shipping Responsibility

Unless the item is defective or we made a mistake:

Return shipping is the buyer’s responsibility.
Original shipping charges are non-refundable.
For high-value returns, use trackable or insured shipping.

8. Gift Returns

If your item was received as a gift:

We can offer store credit upon successful return.
Refunds will be issued to the original payment method if not purchased as a gift.

9. Quality Assurance

We take product quality seriously. If something doesn’t meet your expectations in softness, stitching, or finish, contact us. We’ll make it right wherever possible.

10. Still Have Questions?

We’re here to support you with any refund or return inquiry.

📧 Email: [email protected]
🌐 Website: https://primevogueltd.shop